A-Space Privacy Policy

1. 1. introduction

   At A-Space, we prioritize your privacy and are dedicated to protecting your personal information. We appreciate you as our customer and are committed to safeguarding your data in compliance with this policy.

   This document outlines how we collect personal information, the purposes for its processing, and our practices regarding the collection, usage, maintenance, retention, protection, and disclosure of that information.

   If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the section titled “How to Contact Us.”

2. 2. Sources of your personal data

   The sources of your personal data that we may collect (hereinafter referred to as “Platforms”) include, but are not limited to, the following:

   • A-Space Websites: These include our sites operated under A-Space domains and micro-sites associated with third-party social media networks such as Facebook, Twitter, and Instagram.
   • Electronic Communications: Interactions via email, text messaging services, and other electronic platforms.
   • A-Space Mobile Applications: Smartphone applications developed for users, operated by A-Space or our partners.
   • Customer Service Interactions: Any communication with our customer service team (e.g., phone calls, chatbots, email, WhatsApp).
   • Registration Forms: Information collected through paper or digital registration forms, surveys, questionnaires, contests, events, and various promotional activities.
   • Feedback Submissions: Data from complaints or feedback provided through our submission form.
   • Advertising Engagement: Interactions with A-Space or partner ads on our sites and apps.
   • Job Applications: Information collected through our recruitment portal.
   • Created Data: Data generated by A-Space as you employ our services.
   • External Sources: This includes data from social media networks, market research firms, third-party sales agents, public records, and other information obtained through our partnerships.
   • Loyalty Program: Information processed upon your registration for our loyalty program.
   • Public Wi-Fi Usage: Data from your use of A-Space public Wi-Fi networks at our facilities.

   Please note that this policy does not cover information collected through different methods, including any third-party websites or applications.

3. 3. Information we collect and purposes of use

   The types of personal information we may collect and the purposes for which we use it are as follows:

   1. 3.1. To Respond to Inquiries and Expressions of Interest:

      We use your personal data to address inquiries or expressions of interest you make. This includes helping you find properties that match your needs through various channels, such as our website, social media, and in-person interactions.

      The personal information we collect may include your name, email address, phone number, nationality, and details about your inquiry. This data is processed based on our legitimate business interests. Additionally, we may maintain records of your communications, including call recordings, to enhance our customer support quality.

   2. 3.2. To Enter Into or To Conclude a Sales Purchase Agreement

      When you choose to purchase property from A-space, we collect essential personal information, including your name, identification documents (passport and visa details), address, national ID, and contact details. This data is crucial for executing the contractual agreements necessary to finalize the property sale, facilitate property registrations, handovers, and payment processes. To comply with local legislation and to safeguard our business interests against fraudulent activities, we also conduct security checks on our customers.

   3. 3.3. To Request Your Feedback and Respond to Complaints

      Your satisfaction is our top priority at A-space. We actively gather your feedback and complaints to enhance our services. To aid us in this process, we collect personal data such as your name, email address, transaction details (including the services utilized), and the feedback or complaints submitted through our dedicated feedback form or a post-transaction survey. Your information is utilized to address your concerns and enhance our services continuously. Should you wish to opt-out of receiving feedback-related communications, you can follow the instructions outlined in the “How to Opt-Out” section.

   4. 3.4. To Personalize and Provide You with Information About A-space’s Services and Latest Offers

      We may integrate and analyze the information we collect about you to better understand куyour preferences and interests. This allows us to tailor experiences and provide you with relevant information about events, personalized offers, discounts, and promotions via mobile applications or email (only with your consent). We consider it important for our legitimate business interests to keep you informed about A-space’s services and the latest offers. If you prefer not to receive this information, please follow the opt-out instructions in the “How to Opt-Out” section.

   5. 3.5. To Facilitate Email Campaigns by Our Sales and Marketing Departments

      In our email marketing efforts, we monitor interactions with our emails, such as opens, clicks on links, and downloads of attachments. This data is used for automated profiling to assess your interests in our services and promotions, enabling us to target potential customers effectively and deliver timely, relevant content. If you prefer to opt-out of these communications, you can do so following the instructions provided in the “How to Opt-Out” section.

   6. 3.6. To Facilitate Advertisements

      A-space utilizes the personal information you share with us to customize and display advertisements that align with your interests. We may collaborate with third-party vendors to serve relevant ads and manage our advertising across various channels, including social media. Our partners may use cookies and similar technologies based on your browsing history and preferences. If you wish to opt-out of such advertising, please refer to the instructions in the “How to Opt-Out” section.

   7. 3.7. To Manage Your Membership in Our Loyalty Programs

      We invite you to join our loyalty program, where you can access exclusive offers, discounts, and promotions. You can register online at our loyalty program webpage. Upon registration, we collect your name, telephone number, email address, loyalty program ID, and transaction history. This information helps us fulfill our contractual obligations and send you updates about special offers and promotions. Should you prefer not to receive such communication, please follow the instructions in the “How to Opt-Out” section.

   8. 3.8. To Fulfill Any Maintenance/Service Requests You Raise Using Our “E-Services” or “A-Space” Application

      We offer various services to our property owners and residents, including Move-In and NOC requests, managing service fees and installment payments, facilitating amenities bookings, and arranging home services. To provide these services, we may process your personal information such as name, contact details, and details of your requests in accordance with our contractual obligations. This helps us fulfill your service requests and assign the appropriate professionals to assist with your needs.

   9. 3.9. To Service the Communities We Manage

      Our primary goal at A-Space is to manage and enhance the well-being and lifestyle of residents within the communities we oversee. We manage a diverse portfolio of properties, each with unique characteristics and challenges. For more details, please visit www.a-space.ae. As part of our community management, we provide various services including association management, customer service, site management, and financial management. We collect and process personal data of residents to facilitate services such as Move-In permits, Access Permits, and maintenance/service requests, fulfilling our contractual obligations and ensuring the safety and comfort of the community.

   10. 3.10. To Establish a Working Relationship With Our Tenants, Third Party Agents, and Business Partners

       We collect or receive personal information about you through the following channels:

       • When you inquire about tenancy or have previously engaged in a tenancy arrangement with us.
       • When you participate in sales, marketing, and thought leadership events organized or hosted by A-Space.
       • When our executives or business leaders attend events organized by external organizations, including those you may represent.
       • When our sales executives or business leaders have a professional or personal relationship with you.
       • From publicly available information shared on professional networking platforms such as LinkedIn.

       The personal information we collect includes your name, email address, contact number, designation, and the company you represent. This information is used to share details about A-Space services and tenancy opportunities, invite you to relevant events, and establish a professional relationship with you or your organization.

   11. 3.11. To Enter Into, Renew or Fulfill Service Contracts With Our Tenants, Third Party Agents, and Business Partners

       We collect and use personal information such as name, email address, contact number, and, in some cases, passport or government ID to facilitate the performance of tenancy contracts between A-Space and the organization you represent. We may also collect personal information of employees from your organization who will be stationed within our facilities for sales events, to facilitate security pass clearance in accordance with our legitimate business interests and contractual obligations.

   12. 3.12 To Enter Commercial or Investment Relationships

       When you enter into a commercial or investment relationship with an A-Space Group company (as a shareholder or buyer of assets from our portfolio), we collect information directly from you or the company you represent. This includes your name, contact details, phone number, postal address, email address, date and place of birth, percentage of capital and voting rights held, and other investment-related data.

   13. 3.13 To Comply With Legal Requirements and Exercise or Defend Legal Claims

       We may need to process and retain your personal information to comply with legal requirements, such as licensing and health and safety regulations. It is in our legitimate interests to process personal information for exercising and defending legal claims and ensuring compliance with relevant legal and regulatory obligations.

   14. 3.14 To Process Your Payments and Protect Against Fraudulent Transactions

       We may process your personal information to secure your payments and protect against fraudulent transactions. It is in our legitimate interests to maintain payment security and prevent fraud. We may also need your personal information to send payment reminders and legal notices for overdue payments. Processing personal information in this way may also be necessary to comply with legal and regulatory requirements.

   15. 3.15 To Comply With Any Opt-Out or Do Not Disturb Requests We Receive From You

       We respect your preferences regarding communication. If you opt out of receiving offers, promotions, or details about our products and services, we may need to retain information such as your name, email address/contact number, and the subscriptions you have opted out of to honor your request. If you wish to opt back in and receive communications from us in the future, please contact us, and we will gladly update your preferences.

   16. 3.16 To Comply With Health and Safety Obligations

       We may process medical or health-related information in the event of an accident or injury at our residential units or managed communities. This is necessary for managing accidents, improving safety systems (including fire protection and risk prevention), and for legal purposes or to prepare for and defend against legal claims.

   17. 3.17. Other Information We Collect

       There is other information we may collect that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information pursuant to our legitimate business interests when you visit our website or utilize our services:

       • Your Equipment, Browsing Actions, and Patterns: Collected automatically as you navigate through our websites.
       • Usage Details: Includes time of requests, browser types, operating system, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
       • Details of Your Visits: Includes traffic data, location data, logs, and other communication data, as well as the resources that you access and use on the website.

       The information we collect automatically is statistical data. It helps us improve our website and deliver a better and more personalized service by enabling us to:

       • Estimate our audience size and usage patterns.
       • Store information about your preferences, allowing us to customize our website according to your individual interests.
       • Speed up your searches and recognize you when you return to our website.

       The technologies we use for this automatic data collection may include:

       • Cookies: A cookie is a small piece of data sent by a web browser and stored on your computer. Cookies help us remember information about you and make your interaction with our website more seamless. While cookies typically do not contain personal information, any personal data we store about you may be linked to the information stored in and obtained from cookies. For more details, please refer to our Cookie Policy.
       • Flash Cookies: Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation. Flash cookies are not managed by the same browser settings as standard cookies.
       • Web Beacons: Our website pages and emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that allow us to count users who have visited those pages or opened an email, and to gather related website statistics (e.g., recording the popularity of certain website content and verifying system and server integrity).

       We use these cookies for the following purposes:

       • To identify you when you visit our platforms and help you navigate through them.
       • To determine if you are logged into our platforms.
       • To store information about your preferences and personalize our platforms for you.
       • To secure and protect your user account and our platforms.

   18. 3.18. Information We Receive From Others

       We work closely with third parties and may receive information about you from them. We also collect personal information from individuals who may refer you to our loyalty schemes or third-party agents (to whom you may have expressed interest in our properties) or services. We ask these individuals to confirm that you are happy to hear from us.

4. 4. How to Opt Out

   • Email: You can click on the unsubscribe link provided in the email you receive from us.
   • SMS: You can follow the instructions provided in the messages you receive from us.
   • Applications: You may use the “opt out” option provided within the A-Space applications.
   • Contact Us: You may contact us using the details provided in Section 10.

5. 5. Who Might We Share This Information With?

   We may disclose personal information that we collect or you provide as described in this privacy policy:

   • A-Space Group Companies: We may share your personal information with any member of the A-Space group, including subsidiaries, affiliates, and holding companies, to facilitate service requests, process payments, understand your preferences, conclude sales, handle maintenance/service requests, send information about products and services that may interest you, and conduct other activities described in this privacy policy. These group companies may be located outside the European Economic Area (EEA). Please visit our website to see a list of locations within our corporate group.
   • Third-Party Service Providers: We may use carefully selected third parties to perform services on our behalf or assist us with providing services to you. This includes agents, distribution partners, cloud service providers, IT service providers, and other third parties who support and facilitate property sales and bookings, property handovers, security services, marketing, and professional services. These third parties may have access to your personal information.
   • Business Partners: We may share your personal information with select business partners in sectors such as banking, travel, entertainment, and lifestyle to provide special offers. For example, our partnership with banks enables our customers to access home financing options.
   • Legal and Regulatory Authorities: Personal information may be provided to regulators and law enforcement agencies where required or permitted by law.
   • Business Transactions: We may share personal information to a buyer or successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale of some or all of A-Space’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceedings.
   • Fraud Protection and Credit Risk Reduction: We may share personal information with other companies and organizations for fraud protection and credit risk reduction if necessary to protect the rights, property, or safety of A-Space, our customers, or others.

   The personal information we collect from you may be transferred to and stored at a destination outside the EEA (e.g., Dubai). It may also be processed by staff operating outside the EEA who work for us or for one of our third-party vendors. We will take all reasonable steps to ensure your personal information is treated securely and in accordance with this privacy policy and applicable data protection laws, including entering into EU standard contractual clauses or equivalent measures with parties outside the EEA receiving the personal information. We carry out such transfers to facilitate the performance of our contract and to support our legitimate business interests in serving you better. We have implemented adequate safeguards to protect and secure the information involved in such transfers. If you would like more information on protection measures and transfer mechanisms, please contact us using the details provided in Section 10.

6. 6. Updates on Policy

   This policy may be updated from time to time. Your continued use of our services after changes are made constitutes acceptance of those changes. Please review this policy periodically for updates.

7. 7. How Do You Contact Us?

   For any queries related to this policy or your personal data, please contact our Data Privacy Office:

   • Email: info@a-space.ae
   • Phone: +971 (4) 406-9209
   • Address: Dubai, Business Bay, Blue Bay Tower, 1710